✔️ Conditions for Accepting Returns

We only accept returns under the following circumstances:
✅ The product has a manufacturing defect or was damaged during shipping.
✅ The wrong design, color, or size was sent.

❌ We DO NOT accept returns in the following cases:
🚫 The customer changed their mind or ordered the wrong item.
🚫 The product has been used, washed, or damaged by the customer.
🚫 The shipping address provided by the customer was incorrect, causing the order to be lost.

• Return Request Period: Within 30 days from the delivery date.
• Product Condition: Only new, unused items are eligible for returns.

📌 Important: Do NOT return any product without prior approval from our support team. Unauthorized returns will not be processed.

• We do not offer exchanges unless the product is defective or incorrect.
• If the product has a defect or is not as ordered, we will send a replacement free of charge.

✔️ Eligible Refund Cases

We only process refunds in the following situations:
✅ The order was lost or incorrectly shipped due to our error.
✅ The cancellation request was made within 24 hours of placing the order (if not processed yet).
✅ The product is defective or does not match the description on our website.

❌ We DO NOT offer refunds in the following cases:
🚫 The customer entered the wrong shipping address, resulting in a lost order.
🚫 The customer changed their mind after receiving the product.
🚫 The product was damaged due to improper handling by the customer.

• Design Processing Fee: If the design proof has already been sent, a $5 - $15 fee will be deducted from the refund, depending on the complexity.
• Refund Processing Time: Refunds are typically processed within 7-30 days, depending on the payment method.

1️⃣ Contact Us: Send an email to [email protected] with your order details.
2️⃣ Provide Proof: Attach images if the issue involves a defect or incorrect product.
3️⃣ Wait for Confirmation: We will respond within 24 hours (excluding weekends).
4️⃣ Return the Item (if applicable): If a return is required, the customer is responsible for return shipping costs, unless the issue is due to our mistake.
5️⃣ Receive a Refund: Once we receive and inspect the item, we will process the refund within 7-30 days, depending on the payment method.

• Credit Card Refunds: Up to 30 days, depending on your bank.
• PayPal Refunds: Typically processed within 3-5 business days.

📌 If you have not received your refund, please:
✔️ Check your bank account.
✔️ Contact your credit card provider, as processing times may vary.
✔️ If the issue persists, reach out to us at [email protected].