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Frequently Asked Questions (FAQs)

💡 Have questions? We’ve got answers! Below are some of the most common inquiries about our products, customization, ordering process, and shipping. If you don’t find what you’re looking for, feel free to reach out—we’re happy to help!

🛍️ Ordering is simple! Just choose your design, personalize it, and check out.
Visit lollidollyart.com to explore our customizable products, including:
✅ Custom text embroidery
✅ Personalized photo embroidery
✅ Bulk orders for companies, teams, or special occasions

 Each embroidered item is custom-made individually to ensure personalization.

  • Orders are not sold in pairs—each item must be ordered separately.
  • Add all desired items to your cart and complete checkout in one transaction for smooth processing.

🎨 Absolutely! Personalize your design with icons to make it truly yours.

  • Each product page features an icon selection with a reference number.
  • Simply note the icon number in your order, and we’ll include it in your embroidery.
  • Have your own icon? Upload it, and we’ll match it as closely as possible!

👀 While we don’t offer previews before purchase, we ensure you love your design before it’s embroidered!

  • You’ll receive a design proof within 12-36 hours after placing your order.
  • We offer unlimited design revisions before embroidery begins.

Your approval is required before production starts!

📸 Yes! We specialize in merging separate images into one seamless embroidery design.

  • Upload individual photos, and our designers will blend them into a single design.
  • You’ll receive a preview for approval before we proceed with embroidery.

Perfect for couples, families, or friends who want a shared memory embroidered!

📤 Easily upload multiple images directly on the product page.

🖋️ We can embroider up to 10 names on a single sleeve.

📍 Yes! We offer customization for embroidery placement.
Available positions:

  • Chest: Left (above the heart), right, or center.
  • Sleeves: Left, right, or both.
  • Neckline: Collar area.
  • Hood (hoodies only): Embroidered on the hood.
  • Back: Large embroidery across the back.

Simply place your order with the default placement and leave a note specifying your preference!

📩 We ensure every design meets your expectations before production begins.

  • After placing your order, we’ll send a design proof via email/SMS within 12-36 hours.
  • Approve the design or request changes—we offer unlimited revisions before embroidery starts.

Your feedback matters!

✏️ Yes! We want your embroidery to be perfect, so we offer unlimited revisions before final approval.

🎨 Due to space limitations, only outline or small elements (such as initials or ears) can be embroidered on sleeves.

  • Full-color embroidery is best suited for chest or back placement.

🤔 Both options have their own charm!

  • Outline embroidery: A minimalist, artistic effect.
  • Full-color embroidery: More detailed and vibrant.

If it’s a gift, full-color embroidery often makes it extra special!

📸 Yes! You can update your photo within 12 hours of placing your order.

🌟 No! We offer embroidery for all types of designs, including:
✅ Family portraits
✅ Logos and business branding
✅ Landscapes, meaningful symbols, or custom text designs

If you have a design idea, we’ll bring it to life!

📝 Of course! You can modify, add, or personalize any text, numbers, or characters in your design.

⚠️ Make sure all required options (size, color, personalization) are selected before adding to cart.

🔄 Yes! You can switch your order as follows:

  • T-shirt → Sweatshirt or Hoodie (+$5-$15).
  • Sweatshirt → Hoodie (+$10).

Just contact us with your order ID, and we’ll adjust it for you.

📦 Yes! Email a photo of the package to [email protected], and we’ll verify the sender for you.

🎉 Yes! Sign up for our newsletter and get a 5% discount on your first order.

💛 Yes! Join our Brand Ambassador Program for exclusive perks and free products.

📢 Yes! Contact us for special pricing on bulk orders for businesses, teams, or events.

🖥️ Yes! You can purchase embroidery files separately on our website.

🌎 Yes! We ship internationally. Shipping times vary by country.

🚀 Yes! However, express shipping speeds up only the initial transit phase—customs processing in your country may still affect final delivery times.

📦 Yes! Contact us ASAP to change your shipping method before your order is processed.

🔍 Once shipped, you’ll receive a tracking number via email to monitor delivery progress.

💳 Billing addresses do not affect shipping. Your order is sent to the delivery address you provided.

✔️ Yes! We accept PayPal and Credit Card payments for secure transactions.

📏 We offer sizes up to 5XL in sweatshirts, hoodies, and T-shirts.
Unisex fit—true to size. For 3XL-5XL, pricing may vary slightly.

👕 We use premium brands, including:

  • Gildan (T-shirts, sweatshirts, hoodies)
  • Comfort Colors (T-shirts, sweatshirts)
  • Jerzees (sweatshirts, hoodies)

Custom brand requests available for orders of 5+ items.

🔄 Yes! A small $5-$10 fee applies for design work already completed.

🔒 No! We never share your photos without your permission.

💬 Still have questions? Contact us at [email protected]—we’re happy to help! 😊

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